Refund policy
RETURN & REFUND POLICY — Premium Liquor USA
Alcohol Return Restriction — Legal Disclaimer ⚠️ Due to state and federal regulations governing the sale and distribution of alcoholic beverages, alcoholic beverages cannot be returned once delivered unless the package arrives damaged, defective, or incorrect. All sales of alcohol are final upon successful delivery and adult signature confirmation.
Return Window For eligible items, return requests must be submitted within 30 days of the delivery date.
Eligible Returns Returns are accepted only under the following circumstances:
- The item arrived damaged or broken
- The item is defective (e.g., compromised seal or packaging)
- You received the wrong item
Items must be in their original packaging with proof of purchase.
How to Start a Return Contact us at support@premiumliquorusa.com within 30 days of delivery. Do not ship items back without prior authorization — unauthorized returns will not be accepted.
Return Shipping Costs For approved returns due to damage, defect, or incorrect items, Premium Liquor USA will provide a prepaid return shipping label at no cost to you.
Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit. If more than 15 business days have passed since approval, contact us at support@premiumliquorusa.com.
Exchanges To exchange an item, initiate a return for the original item and place a new order once the return is approved.
Contact Us Premium Liquor USA 10217 Venice Blvd, Los Angeles, CA 90034, United States 📞 +1-656-207-1003 ✉️ support@premiumliquorusa.com Hours: Mon–Fri, 9:00 AM – 5:00 PM PST